e9999's Privacy Policy

This Privacy Policy ("Policy") applies to all members ("you" or "user") who use the e9999 platform. By using the e9999 website (e9999.lat), its mobile web version and related services, you are considered to have given your consent to the terms of this Policy.

e9999 is a trusted online entertainment platform for players in Bangladesh. We believe that transparency and accountability are the foundation of a healthy digital service. We are therefore committed to keeping you fully informed about every aspect of how your information is handled.

If you have any questions about anything described in this Policy, contact us directly: [email protected]

We collect various types of information when you register and use services on e9999. This information falls into two main categories.

1.1 Information You Provide Directly

The information you provide directly during registration, identity verification and account management includes:

• Full name and date of birth (for age verification — confirming 21+ years).
• Email address and mobile number.
• National ID card or passport details (for KYC verification).
• Payment method information — bKash, Nagad, Rocket or bank transfer account details.
• The content of messages when you contact us via live chat or email.

1.2 Automatically Collected Information

When you use the e9999 platform, the following information may be collected automatically:

• IP address and device identifier information.
• Browser type, operating system and device model.
• Session duration, page views and click activity.
• Transaction history and gaming activity logs.
• Data collected through cookies and similar tracking technologies.

e9999 uses your personal information only for lawful and specific purposes. Those purposes are set out in detail below:

2.1 Account and Identity Verification

It is our responsibility to confirm the identity and age of every member. As part of the KYC (Know Your Customer) process, we verify the identity document information you provide.

2.2 Processing Financial Transactions

Payment-related information is used to correctly process deposit and withdrawal requests and to ensure anti-money laundering (AML) compliance.

2.3 Platform Improvement and Security

Automatically collected information is used to resolve technical issues, detect fraud, conduct security analysis and improve the overall user experience.

2.4 Customer Service and Communication

We use your contact information to send important notifications about your account, resolve issues via live chat or email, and inform you about gaming limits, bonuses and promotional offers.

2.5 Responsible Gaming Support

Monitoring your gaming activity to identify signs of risk and providing support when needed is part of our commitment. To learn more about responsible gaming, please visit our Responsible Gaming page.

e9999 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Payment Service Providers

Necessary transaction information is shared with the relevant financial service providers to process bKash, Nagad, Rocket or bank transfer payments.

3.2 Identity and Age Verification Services

Where required for KYC verification, the minimum necessary information may be shared with trusted identity verification services.

3.3 Legal Obligations

We may be required to disclose information in response to valid legal directives, court orders or requests from competent authorities. In such cases, e9999 will always act within legal limits.

3.4 Game Software Providers

Game providers including Pragmatic Play, PG Soft, JILI, Spribe and Evolution Gaming operate games on their own servers. These providers may process gaming session data, but they operate under their own privacy policies.

e9999 has put in place industry-standard technical and organisational measures to protect your information.

4.1 Encryption Technology

All data transfers on our platform are secured through SSL (Secure Sockets Layer) encryption. You can confirm this by the padlock icon in your browser's address bar.

4.2 Server Security

Our servers are subject to regular security testing and monitoring. Firewalls, intrusion detection systems and encrypted databases are used to prevent unauthorised access.

4.3 Account Security

To keep your account secure, we advise you to use a strong password and not share your login details with anyone. If suspicious activity is detected, we will notify you promptly.

4.4 Data Retention Period

Your information is retained while your account is active. Even after an account is closed, financial and identity verification information may be retained for a defined period in accordance with applicable legal requirements.

The e9999 website uses cookies and similar technologies that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — such as maintaining login sessions, storing security tokens and remembering language preferences. Without them, the service will not work properly.

5.2 Analytical Cookies

Analytical cookies are used to understand which pages are viewed most, which games are popular and how users navigate the platform. This information is used to improve the quality of the service.

5.3 Cookie Controls

You can limit or disable cookies by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the platform.

You have a number of important rights over your personal information that e9999 respects.

6.1 Right to Access Your Information

You may request from us at any time to be informed of what information we hold about you. To make this request, send an email to [email protected].

6.2 Right to Correct Your Information

If any information stored in your account is incomplete or incorrect, you may request a correction through our support team.

6.3 Right to Close Your Account

You may request to close your e9999 account at any time. After closure, your active balance will be settled in accordance with the applicable rules and remaining information may be retained as required by law.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, let us know at [email protected]. However, essential messages related to your account and transactions cannot be turned off.

e9999 strictly prohibits anyone under the age of 21 from using the platform. We do not collect information from any minor or provide services to them.

If it comes to our attention that a user is under 21 years of age, that account will be suspended immediately and all associated information will be deleted. If you have information about this, please notify us at [email protected].

To learn more about responsible gaming and our age-related policy, please read our Responsible Gaming page.

e9999's server infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, the protection standards described in this Policy will always apply.

When transferring information, we ensure that adequate data protection measures are in place in the recipient country and that the necessary contractual safeguards for data protection are maintained.

e9999 reserves the right to update this Privacy Policy at any time. If any significant changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email.
• A notification will be displayed on the platform after login.

The updated policy will take effect from the date of publication. If you continue to use the platform after the changes, you will be considered to have given your consent to the updated policy.

If you have any questions, concerns or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali — use the live chat button on the platform.

We will endeavour to resolve your complaint promptly and effectively. When contacting us, providing your account ID or registered email address will help us assist you more quickly.

You will find answers to frequently asked questions on our FAQ page. For legal terms, please read our Terms and Conditions page.